Refund policy

Refund Policy

Every Odearly song is created specifically for you from the details you provide and is delivered as digital content. For this reason, once the song has been created and delivered, it cannot be returned, in line with the exceptions to the right of withdrawal for personalized goods and digital content (Art. 59 of the Italian Consumer Code / Art. 16 of Directive 2011/83/EU). By placing your order you request that production start immediately and acknowledge that you lose the right of withdrawal once delivery has begun.

When we will make it right

• Our mistake: if the song contains an error caused by us (for example a wrong or mispronounced name that you provided correctly), we will fix it free of charge.
• Not delivered: if you have not received your song within the delivery time selected at checkout, check your spam folder and then contact us. If we cannot deliver it, you will receive a full refund.
• Technical problems: if the file does not play or the link does not work, we will send you a working copy.
• Order cancelled before production: if you contact us before we start creating your song, we will cancel the order and refund you in full.

Your statutory rights as a consumer are not affected by this policy.

How to request help or a refund

Email us at odearly@odearly.com with your order number and a short description of the problem. We reply within one business day. Approved refunds are issued to the original payment method; your bank may take 5-10 business days to show them.